Return & Refund policy

Return, Refund & Replacement Policy

1. Return Policy

• Once goods are sold, they cannot be returned or exchanged unless there is a valid reason. Returns or exchanges will only be considered in specific cases.
• Eligible returns are only accepted for:
  • Receiving the wrong model of the product.
  • The product arrives damaged.
• Used items are not eligible for returns.

2. Conditions for Returns

The Return and Refund policy is not applicable under the following circumstances:

• If you don’t have an unboxing video from start to finish.
• If you fail to send the unboxing video through email or WhatsApp within 2 days from the date of delivery.

3. Replacement and Refund Process

• In case of defects or damage:
  • If the product is found to be defective (Dead on Arrival) or is damaged upon arrival, we will send you a replacement.
  • To be eligible for a replacement:
    • The item must be returned to CocoKidsStore in its original condition, with all the accessories and undamaged shipping label.
      
    • Product can be returned within 7 days
      Refund will be credited within 8-10 days to the original source of payment method
      Replacement will be delivered within 8-10 days
      
      
• Replacement Dispatch:
  • Once we receive the returned item, we will ship the replacement to you on the next day.
    
    

4. Key Points to Remember

It is strongly advised that you record a complete unboxing video while opening the product.

If there are any issues with the product, such as damage or defects, please contact us immediately.