Shipping policy
Thank you for visiting and shopping at Cocokids store. Following are the terms and conditions that constitute our Shipping Policy:
1. Order Processing Time
- All orders are processed within 1-2 business days (excluding weekends and public holidays).
- Orders are not shipped or delivered on weekends or public holidays.
- If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
2. Shipping Methods and Delivery Time
We offer the following shipping methods for your convenience:
- Standard Shipping: Delivery within 3–5 business days.
- Express Shipping: Delivery within 2–4 business days.
Shipping times are estimated and may vary depending on your location, weather conditions, or unforeseen delays by our shipping partners.
3. Order Tracking
Once your order has been shipped, you will receive an email containing a tracking number and a link to track your order’s status. You can also track your order through your account on our website.
4. Delivery Issues
- If your package is delayed, lost, or damaged during shipment, please contact our customer service team at cocokidszstore@gmail.com or +919426774529. We will assist you in resolving the issue.
- In case of an incorrect or incomplete address, the customer will be responsible for any additional charges related to redelivery.
5. Address Accuracy
Please ensure that the shipping address entered is accurate and complete. We are not responsible for delays or issues caused by incorrect address information.
6. Contact Us
If you have any questions about our shipping policy or need assistance with an order, please reach out to us at:
Email: cocokidszstore@gmail.com
Number: +919426774529